时间已经过去一年了。这一年，我们有过快乐的时光、痛苦的回忆、无知的困惑和感人的时刻。然而，快乐和感动都是你带来的'，痛苦和困惑却因我而起。我承认在我们约会期间对你胡思乱想，对待你的态度不合适，强迫你做自己不喜欢的事。还一次次的让你哭泣，尽管我知道你是一个敏感的女孩儿。我也不够体贴因为总是忽略你内心的感受。
回顾那次事情。随着矛盾日益增加，爬山的事成为你爆发的导火索。你在山腰跟我说的话真正地伤了我的心。然而，这是我应得的。我们分手的原因就是由于我武断的行为和漫不经心的心态，这也导致现在让你我尴尬的现状。即使现在，我们也不能像以前一样互相打招呼。总的来说，一切都是我的错。当我说这句话时，心里感到深深的愧疚感。然而，这是我应受的责备。
我真正想说的是我现在还想你。多少*静的梦乡中，你总会出现，这也是我做过的最幸福的梦。每次遇见你，我都努力装作没看见你，故作镇定，可总禁不住想看你一眼，想知道你最*过得怎么样。虽然我现在上课不多，但每次上课，也都会寻找你的身影。我越来越不能压抑自己的情感。
如果我改变态度了呢？我想知道你是否会给我一个机会来弥补你因我而受伤的心灵。 真诚至上
It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.
Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.
Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.
What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.
But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.
Yours sincerely,
Frank
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的'生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
dear sir or madam,
i’m e friends and didn’t get back until 12 o’clock. I e e of the places of interest that you may not have seen.
Please let me knoer information to people from the other department.
It e of the victims e ething like that to happen for life should be valued.
I politely ask the attention of the and found terrible things. Hong Kong advices to avoid travels here, China and HK bans Filipinos and that Philippines is the worst place to go.
I can’t blame you for what you have decided but I hope that you could understand. Our country is now in a sea of problems. And I know for sure that we helped you in a way or another. Let peace and understanding reign this time.
I know that this letter will just be trash but I wish that you would understand. On behalf of the Philippine population.. WE ARE SORRY.
As a song puts it…
And I believe that in my life I will see an end to hopelessness, giving-up and suffering. And we all stand together this one time then no one will get left behind. Stand up for life. STAND UP FOR LOVE
Sincerely yours,
Reigno Jose Dilao
Dear prof. wang,
I m writing to ask you to excuse me for not being able to keep our appointment. i do know that this is very impolite and must have caused you much trouble.
I do reckon that at present any explanation is pale and futile. however i do not want you to misunderstand me. on my way to your office, an old lady suddenly fainted due to heart attack on the bus. i stopped a taxi and sent her into a nearby hospital. i stayed there until her son came, which spoiled our appointment.
I am aware that our appointment is of importance. i do hope that you would be kind enough to spare your valuable to meet me.
I am looking forward to hearing from you.
Sincerely yours
亲爱的'王教授，
我写信请求你原谅我的失约。我知道，这是非常不礼貌的，一定会给你造成麻烦。
我认为目前任何解释是徒劳的。但是我不想你误解我的意思。在我去你办公室，一个老太太突然晕倒了，由于车上的心脏病。我拦了一辆出租车，送她到附*的医院。我呆在那里，直到她儿子来，把我们的约会。
我知道我们的约会是很重要的。我真的希望你能抽出你宝贵的迎接我。
我期待着你的来信。
你真诚的。
Dear Mr. Sation
With reference to your letter dated 3rd May 20xx, I am writing to apologies for the mistake we made.
The mistake was made because our com*r broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
Today I've come back to Hong Kong to stand before you,and account for myself,I've never escaped away from my responsibility. During the past few weeks,I've been with my mother,and my family,and love ones,to show support and care,and at the same time have their support and care for me.
I admit most of the photos being circulated on the Internet were taken by me,but these photos were very private,and have not been shown to people,and were never intended to be shown to anyone. Their photos were stolen from me illegally,and distributed without my consent.There is no doubt whoever obtained these photos had been uploading them on the Internet with maliciousand deliberate intent.
This matter has intercalated to the extend that the society as a whole has been effected by this,and in this regard,I am dee* sad in it.
I would like now to apologise to all the people for all the suffering that has been caused and the problems that have arisen from this.
I would like to apologies to all the ladies and to all their families,for any harm or hurt that they've been feeling,I'm sorry.I would like to also apologies to my mother and my father,for the pain and suffering that I cost them during these past few weeks.Most importantly,I would like to say sorry to all the people in Hong Kong,I give my apology sincerely to you all,and reservedly it be,and with my heart.I know young people in Hong Kong look up to many figures in our society,and in this regard,I had failed,I had failed as a role model.However,I wish this matter would teach everyone a lesson,to all the young people in our community,let this be a lesson for you all,this is not an example to be set for you. During my time away,I've made an important decision,I will wholeheartedly fulfill all commitments that I have to date,but after that,I've decided to step away from the Hong Kong entertainment industry,I've decided to do this to give myself an opportunity to heal myself and to search my soul.I will delicate my time to charity and community work within the next few months,I will be away from Hong Kong entertainment indefinitely,there is no time refrain.
I've be assisting to the police since the first day that the photos were published,and I will continue to assist them,after this press conf.,our obligations to help their investgation,and hope that this case can end soon,as everyone I think has the same wish.
I would like to use this opportunity to thank the police for their hard work on this case.Thank you.I believe everyone's priority now,my priority now,is to stop suffering the pain,for not letting this, we do not want to let this situation to be more out of control,we need to protect all the innocents and all the young for * like this.In this regard,I've been instructing my lawyers to do everything possible within the law to protect all the innocent victims in this case.
I believe that the press today that been issued as we speak are what my lawyers had advised me to do.
Lastly,I would like to thank everyone for coming here today,and listening to what I have to say.I would like to also apologies once again to all the ladies and their families,my family,and to everyone in Hong Kong,and everyone in our society.I'm dee* in sad by this,and I apologies to everyone that had to go through this.I would like to also thank you for giving me this opportunity to say what I wanna to say all along in my heart.I hope after today,I can have your forgiveness.With regard to this case,with everything,everything that had happened,I'm dee* sorry.
I hope you all would accept my apology,and give me a chance.Thank you.
翻译：
今天我回到香港站在你们面前,对于我所做行为作解释,我从来没有逃避我的责任,整个事件非常的难过,我很抱歉,大家必须不得不经历这一切,我也想谢谢你们给我这个机会,来吐尽心中藏着的话.
我希望今天之后,能够得到你们的宽恕,在这个事件以及这个事件所引发的一切,我真的非常的道歉.我希望你们所有人都接受我的道歉.
在过去的几周,我和我的母亲,和我的家人,亲属在一起,他们给我真诚的帮助,他们一直都支持和帮助我.我承认大部分照片都是我拍摄的,但是这些照片是非常隐私的,我从来没有想把这些照片向人展示,这些照片是非法的,是从我这里偷窃的.同时,也没有我的同意就流传出去,毫无疑问,那些获取这些照片的人在网上是一种恶意的传播,这个事件已经恶化到使整个受到印象,从这方面来讲我非常的遗憾.
我现在想道歉,向所有的人为他们所受到的伤害而道歉,我同时向所有的相关的女士和他们的亲属,为他们受到的任何的伤害进行道歉,我很抱歉,同时我也想向我的父母道歉,因为我为他们带来了伤痛.最重要的是,我想向所有香港人民道歉,我向你们诚恳的道歉,毫无保留,衷心的向你们道歉.
我知道香港很多年轻人都崇拜这个社会的偶像,在这方面我没有成为一个榜样,但是,我希望这个事件能够教育每一个人,尤其是我们社会的年轻人,我想我所做的并不是你们学*的榜样,在我离开的这段时间,我做出了很重要的决定,我将全心的履行我所有的承诺,在这个之后,我将完全的退出香港的娱乐圈,我做出这样的决定是想给自己一个教训,来治愈自己的伤口和自己的灵魂,我将用一些时间来做慈善工作.
我一直在帮助**从照片流传出来之后就一直在协助他在记者会之后,我有责任来帮助他们进行调查,我也希望这个案件能够很快的结束,我想每一个人都这样希望能够尽快的结束,我想利用这个机会来谢谢**,谢谢他们在这个案件中的辛勤劳动,谢谢!
我相信,每个人的'当务之急,也包括我个人是来停止所有的伤痛,不让这个事件,我们应该保护所有的无辜人和年轻人不受这个事件的伤害,从这方面来讲,我要求我的律师在法律允许的范围内,来尽最大的可能帮助这个事件的受害者,我相信,我开记者会的时候,我的律师建议我发放新闻稿.
最后,我想谢谢今天各位在现场来听我的解释,我也想再次的道歉,向所有受事件影响的女士,还有他们的亲属,还包括我的家属,以及所有香港,还有整个社会的人进行道歉.
Dear Frank:
I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you.
But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.
Yours truly,
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow.
I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward?
If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards, Li Ming
译文
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。
错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。
对了，在我考试后我们可以见一面么?如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的.，李明
Dear mom and dad:
In the last night, I and you had a quarrel. Now I know yourself wrong, in this specially apologize to you. I know that I sometimes is very capricious, but I'll certainly be correct. Look at my future performance. I'll work harder you back .
时间已经过去一年了。这一年，我们有过快乐的时光、痛苦的回忆、无知的困惑和感人的时刻。然而，快乐和感动都是你带来的，痛苦和困惑却因我而起。我承认在我们约会期间对你胡思乱想，对待你的态度不合适，强迫你做自己不喜欢的事。还一次次的让你哭泣，尽管我知道你是一个敏感的女孩儿。我也不够体贴因为总是忽略你内心的感受。
回顾那次事情。随着矛盾日益增加，爬山的事成为你爆发的导火索。你在山腰跟我说的话真正地伤了我的心。然而，这是我应得的。我们分手的原因就是由于我武断的'行为和漫不经心的心态，这也导致现在让你我尴尬的现状。即使现在，我们也不能像以前一样互相打招呼。总的来说，一切都是我的错。当我说这句话时，心里感到深深的愧疚感。然而，这是我应受的责备。
我真正想说的是我现在还想你。多少*静的梦乡中，你总会出现，这也是我做过的最幸福的梦。每次遇见你，我都努力装作没看见你，故作镇定，可总禁不住想看你一眼，想知道你最*过得怎么样。虽然我现在上课不多，但每次上课，也都会寻找你的身影。我越来越不能压抑自己的情感。
如果我改变态度了呢？我想知道你是否会给我一个机会来弥补你因我而受伤的心灵。 真诚至上
It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.
Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.
Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.
What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.
But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.
Yours sincerely,
Frank
道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。
道歉信通常包括三部分内容：1、表示歉意，道歉的'原由;2、出现差错的原因，提出弥补措施;3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作"三步曲"：
表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。注意：
理由要尽量合理，违反生活常识将导致扣分;尽量提供一个合适的补救办法，使行文更加顺畅。
范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely ho
pe you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
To: xxx
Subject: Basketball Practice
Hi George,
I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.
I promise to make up for it by the next practice session.
Ron
Distinguished guests:
Welcome to our hotel, the hotel expressed very thanks. As the hotel has recently opened, there are inadequacies in the service and decoration, hope you give more understanding, and this inconvenience to you, I would like to express my sincere apologies.
Your advice to us:
We know the customer-oriented brand concept, it is also your comments, let us see the service quality defects, once again thank you for your comments, we will improve and strengthen the corresponding business processes in the future of management training.
We look forward to seeing you again.
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago.
For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctors note. I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully, Li Ming
Dear Bob,
How are you getting on with your life recently? The purpose of my letter, to be honest, is to make an apology to you for forgetting to return a music CD ---The Beatles --- which I bought from you last week.
On the day when I returned China, I packed my bags in such a hurry that I didn’t check my luggage carefully. Therefore, I unintentionally took this music CD with me. If I had paid more attention then, I wouldn’t have made such a stupid mistake. To compensate for your loss, I’d like to send the CD to you by express as soon as possible. Besides, I’d like to invite you to a dinner next time at your convenience. If there are any other solutions you like, please don’t hesitate to tell me.
Hope you can accept my apologies and understand my situation. I am looking forward to a prompt re* from you.
Sincerely yours,
Li Ming
——英文道歉信 (菁华15篇)
You have promised to go to the cinema with one of your friends. For some reasons, you can't keep the appointment, but she has already bought the tickets.
Write a letter to
Express your apology
Explain your reasons
Suggest a metting at another time
我们在工作或生活中，有时难免会犯一些错误，写封道歉信就显得很有必要。道歉信通常包括以下内容：表示歉意，道歉的原因，提出弥补措施，请求原谅。道歉信的语言要诚挚，解释的理由要真实，不能显露出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
推荐格式是
第一段：诚挚地表达自己的歉意。
第二段：阐述道歉的原因以及提出弥补措施。理由：最*得了重感冒，不能按照约定赴约。接着提出希望下次再一起去看电影(注意句型和词语的多变)。
第三段：再次请求对方的原谅。
其他参考观点：
未能赴约的.原因：
1.导师变更时间，要赶回学校交论文。
2.要照顾生病的家人。
3.公司临时有急事要处理。
Dear Sir or Madam,
Thank you for letter of 5 May 20xx.
I must apologies for the delay in re*ing to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time pany as requested and look for you.
Your sincerely
Dear John,
I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.
By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours,
Alice
【译文 】
亲爱的约翰：
我非常期待着你来参观我们的城市。这么多年来我们一直通信，我早就想见到你了。但是很抱歉我不能按时到机场接你。
因为你的飞机是一大早就到达机场，而我最早也要1小时后才能到。你能不能在旅客休息室等我，你可以利用这段时间吃早饭。
随便说一句，因为我们没过面，我得告诉你怎么找我：我大概1.65米，长发。另外我会穿一件白色的`裙子，手上拿一份*日报。
希望早点见到你。
你真挚的：
艾丽丝
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow.
I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward?
If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards, Li Ming
译文
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。
错过了这么一个欢乐的`聚会我深感遗憾，我希望你们能度过一个愉快的时光。
对了，在我考试后我们可以见一面么?如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的，李明
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow.
I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward?
If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards, Li Ming
译文
亲爱的安：
感谢你邀请我于明日晚上与你和你的.家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。
错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。
对了，在我考试后我们可以见一面么?如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的，李明
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
Dear guests:
A: hello! Let me, first of all, you have no reservation of the problem of sincere apologize the inconvenience. Due to the recent guest is more, guest room nervous, lead to some guests cannot check-in, we dee* sorry.
We can recommend you to the same class with us in the hotel, and I dont know you is not convenient to leave your name and contact way, if there is a room we will inform you in the first place and free after you come back, to show our apologies, we decided to give you a discount when you check in and provide free breakfast.
I wish you have a good time!
Dear prof. wang,
I m writing to ask you to excuse me for not being able to keep our appointment. i do know that this is very impolite and must have caused you much trouble.
I do reckon that at present any explanation is pale and futile. however i do not want you to misunderstand me. on my way to your office, an old lady suddenly fainted due to heart attack on the bus. i stopped a taxi and sent her into a nearby hospital. i stayed there until her son came, which spoiled our appointment.
I am aware that our appointment is of importance. i do hope that you would be kind enough to spare your valuable to meet me.
I am looking forward to hearing from you.
Sincerely yours
亲爱的王教授，
我写信请求你原谅我的失约。我知道，这是非常不礼貌的，一定会给你造成麻烦。
我认为目前任何解释是徒劳的。但是我不想你误解我的意思。在我去你办公室，一个老太太突然晕倒了，由于车上的`心脏病。我拦了一辆出租车，送她到附*的医院。我呆在那里，直到她儿子来，把我们的约会。
我知道我们的约会是很重要的。我真的希望你能抽出你宝贵的迎接我。
我期待着你的来信。
你真诚的。
Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable. When your letter arrived, I was just in Hong Kong.
As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up. Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
亲爱的大卫:
我怕你会觉得我不可原谅过失没有回答你的来信7日12月早,但是当我告诉你原因,我相信你会相信忽视是可以原谅的。你的信到的时候,我只是在香港。
作为我的家庭不能转告我我不在的时候,它一直在,因此,躺在我的桌子上,直到那一刻,我欣然接受。现在我要赶紧做的第一件事就是给你写信这些几行表达我深深的遗憾。
我喜欢许多愉快的`景象在我的旅行。我将很高兴给你一个账户,当我看到你下一个。
英语道歉信范文及常用句式
道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。
道歉信通常包括三部分内容：1、表示歉意，道歉的原由；2、出现差错的'原因，提出弥补措施；3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作"三步曲"：
表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。注意：
理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。
范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
◆常用句式：
1、I am writing to apologize for … /I am writing to say sorry for
我写这封信是因……向你致歉。
2、I would like to give you my apology for…
对于……我向你道歉。
3、Please accept my sincere apology for…
关于……请接受我真诚的道歉。
4、I am indeed very sorry for what I said/did, but believe I had no
Intention to…
对于我说的话/做的事，我确实感到很抱歉。但请相信，我并非故意要……
5、Please forgive me for a stupid choice of words.
请原谅我说话欠妥。
6、I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情。
7、Please accept my apologies for my oversight. 请原谅我的疏忽。 8、Please allow me to say sorry again. 请允许我再次表示歉意。
9、I sincerely hope you can understand my situation/think in my position and accept my apologies.
我真心希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10、Once again, I'm sorry for any inconvenience caused/you have sustained.
对于造成的不便我再次表示歉意。
dear kate:
excuse me for my long delaying in returning to you your robinson crusoe which i read through with great interest. i had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
thanking you again for the loan.
sincerely yours,
tom
Dear Mr. XX:
Hello, today, I have to pick up the pen to write you this letter of apology very guilty and depressed mood. After these days of painful introspection, I have decided to give you a profound self-criticism and Reflection on my absence from classes, and express my determination to correct my mistakes, abide by discipline and improve myself.
In fact, no discipline, life is a rambling I from junior high school age smelly problems, my personality is too individualistic, and rarely take into account the collective discipline, this is my repeated absenteeism, teacher supervision such as root cause unheard of. This semester I missed the number of students actually reached 22, for your treatment of me, I am very understanding, and very much agree with you, your strict demands on me is my care, and supervision. I am still too small, there are many unreasonable place, often inevitably make mistakes, it is very need you for the supervision and management, through these days of reflection, I realized that I could not in any case wanton development continue before, I am dee* grateful to you for your criticism and education. This mistake is a blot on my college life, and a disgrace that I can never let go of my life. I will always remember.
In fact, there are a particularly important reason for my truancy, that my body was not good, always the old sick, starting from the second year, I do not know why cervical discomfort, particularly in the last few months, so I went to the city hospital for treatment of cervical spondylosis. Where the doctor arranged for me to let me every Sunday afternoon to treat, then the teacher and class conflict chaired by you, so I open the class most of class. This is not very strong with my organization and discipline. Teacher, I sincerely apologize to you, please forgive me for the mistakes I made, and strive for lighter treatment. I promise to correct my mistakes later, communicate and communicate with the teachers, and no longer be absent from school.
XX
XXXX XX XX
Dear Mary:
I’m very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldn’t forward it to me, it has been lying on my desk until I got back.
Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.
Look forward to catching up and once again apologize for the delay.
Sincerely,
Tom
Dear Mr. Shen
We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB 3887.42.
We have made a full investigation into matter and regret to say that it was our staff's mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.
Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.
Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.
Your sincerely
Alfred Zhuang
Front Office Manager
Hi Miss Liu
I am writing to express my sorry for the breaking of an appointment. We were agreed that I will go to your office to discuss my homework on ten oclock Monday morning, but I was busy with something else which is important for me. I am so sorry for did not inform you about it.
Best regards
XXX
——英文道歉信(15篇)
英文道歉信(15篇)
在学*、工作生活中，我们使用上道歉信的情况逐渐增多，通过道歉信可以更好地表示陪礼道歉，消除曲解。相信很多朋友都对写道歉信感到非常苦恼吧，以下是小编收集整理的英文道歉信，仅供参考，大家一起来看看吧。
Dear xx,
I am writing this letter to express my apology that xx.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xxx
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxxxxxx
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
XXX
Dear my husband,
While you're reading this letter, maybe I'm doing my math or English homework--- if not, chemistry.
I'm very sorry for what I had done if I really hurt your feelings. I sincerely beg for your forgiveness.
I remember when I met you for the first time, I lost my heart to you. I knew that you are the right person that I would get married to. And I could tell that you knew it too when you looked at me--- It was like the wind in the spring flowing across my face. It felt so good.
I remember when we got married, I drew our marriage certificate. Although the certificate was simple and, maybe a little ugly, it contains all my love for you and it weighs one thousand pounds. I'll remember it all my life.
I remember when I put my arms around your waist for the first time, it was all as if we were the only human-beings in the world, no one else--- just no one else.
I remember that we shared our sweets, we sat together to discuss how to solve a math problem, we talked and laughed. We loved each other so much.
I remember. There are so many things for us to remember and value, my dear. You are the best ong that I've decided to devote all my love and life to. The doves flying in the sky, the fish playing in the water, the leaves singing on the top of yhe oak can all help prove my strong love for you! Winter having gone so far, I still miss the snow which was like our beautiful love. Oh. I can never forget the days we have spent together. And there is also the most wonderful future for us to look forward to.
So, please, my dear. I don't know why you have suggested that we get divorced, but I know that I must have done something really wrong and that I must apologize. I'm so sorry. Please forgive me, and give me another chance!!!
Yours,
Olivia
亲爱的玛丽，
我很抱歉没有尽快回复你7月6日的来信。当你的'信到达时，我在北京。因为我的秘书不能。不要把它转发给我，它一直放在我的桌子上，直到我回来。
谢谢你的所有消息。很高兴得知贵公司同意签署合同，继续与我们合作。在不久的将来，我们一定会取得更大的成功。
期待着赶上，并再次为延误道歉。
真诚地
汤姆
DearXXXXX,
I am writing this letter to eXXpress my apology that XXXXXXXXXXXXXX.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be reallyappreciated if you can accept my apologies and understand my situation.
Yours Sincerely
亲爱的安妮，
谢谢你邀请我明晚去你家吃饭。不幸的是，我很遗憾不能和你和你的家人在一起，因为我将在后天忙于一场重要的考试。我非常抱歉错过了这样一个快乐聚会的机会，我希望你们都能玩得开心。之后你和我有可能私下会面吗？如果是，请不要& # 39；不要犹豫给我写信，告诉我你更喜欢的日期。我渴望和你愉快地聊天。
请允许我再次说声抱歉。
问候，
李明
DearXXX,
I am writing this letter to eXXpress my apology that XXXX.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be reallyappreciated if you can accept my apologies and understand my situation.
Yours Sincerely
Dear,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xin
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
亲爱的xxxxx，(对方姓名)
我写这封信以表达我的道歉 xxxxxxxxxxxxxx(道歉原因)。
对此我深感抱歉。
我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。
谨启
xxxxxxxxx(自己姓名)
Dear John,
I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.
By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours,
Alice
Dearxxx,
I am writing this letter to express my apology that xxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxx
Dear xx,
Im so sorry, I was late for school. I think its a bad habit and bad manners. I will go to school a little earlier, and go to attend class on time.
I' ll never be late for school again, please forgive me and believe me. Thank you!
Yours,
xx
Dear xxxxx,
I am writing this letter to express my apology that xxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely,
xxxxxx
——道歉信英文15篇
道歉信英文15篇
在*日里，我们总不免地需要写道歉信，不同的道歉信内容是不同的。大家知道道歉信的格式吗？下面是小编收集整理的道歉信英文，欢迎大家分享。
Dear Martin,
I am looking forward to your visit. Just think, after all these years of writing to each other, we will finally have the chance to meet! However, I am sorry that I will not be able to meet you at the airport as soon as you arrive.
The reason is that your flight will arrive early in the morning, and the earliest I can get To the airport will be about an hour after you land. Please wait for me in the arrival lounge. You should be able to have breakfast there while you wait.
By the way, as we have never met I must tell you how to recognize me. I am of medium height and have a small moustache. In addition, I will be carrying a copy of the morning newspaper tucked under my left arm.
Looking forward to our meeting.
Yours sincerely,
Li Ming
Dear Prof. Robin,
I am writing on behalf of the English Department to invite you to give a lecture in our college.
We know that you are an expert on British literature. We would be very grateful of you could give a lecture on “Contemporary British Literature” to the English Department on Sunday, April 8. If this subject does not suit you, any other similar topic would be welcome as well.
If it is convenient for you, would you please drop me a line to let me know whether you can come or not? We could be looking forward to the opportunity to benefit from your experience and wisdom.
Sincerely yours,
Wang Hua
Dear Bob,
How are you getting on with your life recently? The purpose of my letter, to be honest, is to make an apology to you for forgetting to return a music CD ---The Beatles --- which I bought from you last week.
On the day when I returned China, I packed my bags in such a hurry that I didn’t check my luggage carefully. Therefore, I unintentionally took this music CD with me. If I had paid more attention then, I wouldn’t have made such a stupid mistake. To compensate for your loss, I’d like to send the CD to you by express as soon as possible. Besides, I’d like to invite you to a dinner next time at your convenience. If there are any other solutions you like, please don’t hesitate to tell me.
Hope you can accept my apologies and understand my situation. I am looking forward to a prompt re*** from you.
Sincerely yours,
Li Ming
Dear Stacy
Im so sorry that we had a cold air the other day.I regard you as my best friend.I know I shouldnt do things like that. You havent talk to me for a few days. Im sad about this. when we are talking , I always feel very happy because I have such a friend that can understand what Im thinking about. I didnt mean to hurt you.Please trust and forgive me.Write to me soon.
yours
Tom
Dear customer,
I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service. A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again. As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere. Thank you again.
Dear Prof.xxx，
I am dee*** sorry to inform you that I did not manage to complete the task you designated last week，due to a sudden illness falling upon me these days. For the last week， I have been in a hospital with a continuous fever，which has prevented me from any activity.
To make up my fault，could you please extend my deadline to next Friday？If so，I promise I will finish the task and send my report to you via email.
I do apologize again for any inconvenience it might bring to you，and hope you could accept my apology.
Sincerely yours，
xxx
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.
I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you.
Once again, I apologize for any inconvenience caused.
Sincerely yours,
Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services neXt Monday .
Best regards!
Wang Hao Manager.
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在**论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的`旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
you had an appointment with your friend last friday. unfortunately, you did not keep the appointment because your mother fell ill at that time. write a letter to your friend to:
1.apologize for not attending the appointment as planned,
2.explain why you could not meet him/her that day,
3.make suggestion for another appointment next time.
dear linda,
称呼：写给关系亲密的个人
i am excessively sorry to say that i had failed to keep the appointment that we made last friday.
now, i am writing you this letter of apology to show my deep regret.
please accept my sincere apology. i hope you will understand me and excuse me for my failure to turn up.
第一句是本段的中心句，直接道出道歉的原因。
（积累：i am excessively sorry to do …; fail to do …; make an appointment）
第二句展开道歉，真诚的表达自己的歉意。
(积累：letter of apology)
第三、四句表达自己希望对方接受歉意。
（积累：excuse … for …; turn up）
the reason for my absence was that my mother fell ill at that time.
i had no way out because i had to send her to hospital and look after her.
therefore, it’s not in my power to meet you.
第一句是本段的中心句，综述写信人出现过失的原因。（积累：the reason for … was that…; fall ill）
第二句是本段中心句的展开，讲述当时的处境和情况。
第三句承接上一句，表述事实面前的不可抗力。进一步澄清出现过失的原因。
（积累：in one’s power）
naturally, i want to suggest that we should make another appointment next time.
i shall be obliged if you will kindly write and tell me when and where you will be at convenience.
we may meet again and i hope to see you soon.
第一句提出下次见面的建议。
（积累：suggest表示“建议”，后接从句用should+动词原形）
第二句是征询对方下次见面的具体地点和时间。
（积累：be obliged; at convenience）
最后一句期待下次见面。礼貌收尾
yours sincerely,
li ming
信件结尾和署名
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
XXX
Dear Frank:
I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you.
But I am afraid it can never take the place of the old one.
Old books are like old friends.
Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.
Yours truly,
Tom
Dear ______,
I am writing this letter to apologize to you for my failing to .
The reason is that ______ . I am sorry that I cannot finish in time, but is it possible that I make up the loss by ? If so, I will put everything else aside to .
I do hope that you can understand my situation and accept my apology.
Yours sincerely,
xx
亲爱的安妮，
谢谢你邀请我明晚去你家吃饭。不幸的是，我很遗憾不能和你和你的家人在一起，因为我将在后天忙于一场重要的考试。我非常抱歉错过了这样一个快乐聚会的机会，我希望你们都能玩得开心。之后你和我有可能私下会面吗？如果是，请不要& # 39；不要犹豫给我写信，告诉我你更喜欢的日期。我渴望和你愉快地聊天。
请允许我再次说声抱歉。
问候，
李明
Dear Miss Dong，
You know that I enjoy your class very much.It’s interesting and fantistic.However,Imissed your class last Thursday.A good friend of my senior high school came to see me.So I have to welcome him and take him look around our school.what should I to make up the class? I should let you know in advance .But there are some reasons that I can’t tell you.I hope you will accept my sincere apology.
Your student,
Lan Bo
——英文道歉信 (菁华10篇)
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的.成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
1.I am writing this letter to apologize for …/ I am writing to say sorry for …
我写这封信是为了…而向你道歉
2.I would like to give you my apology for…
对于… 我向你道歉
3. please accept my sincere apology for…
关于…请接收我真诚的道歉
4.I am indeed very sorry for what I did/said, but believe I had no intention to..
对于我所做的所说的，我深深地抱歉。但请你相信我，我不是故意要…
5.please forgive me for a stupid choice of words.
请原谅我说话不妥
6.I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情
7.Please accept my apologies for my oversight.
请原谅我的.疏忽
8.Please allow me to say sorry again.
请允许我再次表示歉意。
9. I sincerely hope you can understand my situation / think in my position and accept my apologies.
我真心的希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10. Once again, I am sorry for any inconvenience caused / you have sustained.
对于给你造成的不便我再次表示歉意。、
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
亲爱的查理,
请原谅我的不能给你送行机场这个星期六我已经承诺。我们公司的主要业务合作伙伴将出*一个重要会议在厦门这个周末,和我的'老板最后选择我陪他去谈判关于一个新事务。
我刚刚被告知这个计划,我高兴的决定是一个机会展示和提高我的能力,所以我恐怕不能到机场。追求海外留学是一个重要的一步成就你的梦想。
尊敬的刘老师：
您好!
首先我向您说声：对不起，请您接受我诚挚的道歉。
十一假日，本不应该打扰恩师您的休闲时光，或许是因为内心的愧疚和对您的伤害至深的担心，禁不住还是敲开键盘，为我的幼稚和冲动向您致以最诚挚的歉意。请您不要为无知之徒的言行而生气，我会在心中虔诚的祈祷，愿老师永远保持幽默、慈祥而厚重的'微笑。
老师，您对我的希望，我比谁都清楚，那是因为你爱我，那种爱是不能用语言轻易就能表达完全的，它是深沉，执着的，以至让您大动肝火生气于我，这一切都是为了我好，哪有老师不爱学生的呢，可是偏偏是你深爱着的学生让您生气，失望，一想到这心里老有种瑟瑟的感觉，是内疚，是愧疚，是说也说不出的忏悔
昨天晚上是我做的不对 ，我不应在自*课上大声喧哗，打扰同学们学*。您说的对，我辜负了家长和老师您对我的期望，让您失望了;您还说的对，是145班的全体同学救了我，要不是他们，我早该站到12点了。
俗话说，有一有二，没有再三在四。记得补课刚开始时，也是因为同样的错误您对我做出了处理，如果在犯类似错误就不用上自*了。可如今我却再一次逾越了鸿沟，让您失望，我肯求老师让我改过，原谅我。
下了课后，您怕我想不开，有脾气，您不顾劳累了一天的身体，打电话叫我到广播室谈话，通过谈心我知道了您的良苦用心，您是认为我还有希望所以才在同学面前批评教育我。您的目的只有一个，那就是都希望我能有优秀的成绩和良好的品行。
回宿舍后，我独自一人闭门思过，细读了不少关于尊师、处事、是非方面的哲理美文，使我顿觉警醒和释然，心中的不解和思虑堵塞全然畅通，从心底感到无尽的羞愧和自责。现在想来，那件事本来微不足道，解法又何止一二，只要稍加思量，决然不会选择那么糟糕而愚蠢的办法，我为自己没有教养的言行而鄙视自己，我愧对父母的疼爱和教导，更愧对老师您的倾心关爱和鼓励，可现在事情已经发生，我也不再找什么理由为自己开脱，错了就是错了，我愿意接受任何处罚，请老师相信我能承受切。
古人云：为学莫重于尊师，事之犹事父业。回顾两年多的生活，您的每一处关爱仍记忆犹新，失去您的呵护，我才感到孤独和无助，我知道，以我的过错，求得老师的谅解有些过分，但我会从现在做起，从认真完成假期作业做起，以实际行动证实我的悔过，企盼老师给我改过的机会......
最后祝老师国庆节快乐，身体健康，万事如意。
此致
礼敬
您的学生：
Dear Bob,
I am the Chinese student who stayed in your apartment during my vacation in Canada. Now I have returned home in China and the purpose of my writing this letter is to express my sincere apology for the stupid mistake I have made.
Upon arriving home, I found the music CD which belongs to you in my luggage. I am in great worry because I know this your birthday present from your wife. Your CD will be sent immediately through EMS in the very near future. I have been told it will take about a week to reach Canada .
Once again, please accept my sincere apology for any inconveniences I have caused. Thank you for your understanding and please send me a re* at your earliest convenience.
Sincerely yours,
Li Ming
英文道歉信句子：
1.I am writing this letter to apologize for …/ I am writing to say sorry for …
我写这封信是为了…而向你道歉
2.I would like to give you my apology for…
对于…我向你道歉
3. please accept my sincere apology for…
关于…请接收我真诚的道歉
4.I am indeed very sorry for what I did/said, but believe I had no intention to..
对于我所做的所说的，我深深地抱歉。但请你相信我，我不是故意要…
5.please forgive me for a stupid choice of words.
请原谅我说话不妥
6.I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情
7.Please accept my apologies for my oversight.
请原谅我的疏忽
8.Please allow me to say sorry again.
请允许我再次表示歉意。
9. I sincerely hope you can understand my situation / think in my position and accept my apologies.
我真心的希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10. Once again, I am sorry for any inconvenience caused / you have sustained.
对于给你造成的不便我再次表示歉意。、
Dear teacher
When I leave the classroom e confused, make these bad things, and again I am sorry. I promise I ise you a replacement shipment. We pensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的'存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
XXX:
Im so sorry ,I was late for school .I think its a bad habit and bad manners. I will go to school a little earlier ,and go to attend class on time.
I ll never be late for school again,please forgive me and believe me.
Thank you!
Dear ______,
I am writing this letter to apologize to you for my failing to .
The reason is that ______ . I am sorry that I cannot finish in time, but is it possible that I make up the loss by ? If so, I will put everything else aside to .
I do hope that you can understand my situation and accept my apology.
Yours sincerely,
xx
XXX
Hello, my name is XXX. I am writing this letter of apology to you to express my deep understanding of the bad behavior of being absent from school and being late, and I will not be late for school.
As early as I stepped into the school, the teacher will have three and five, has repeatedly stressed that the students may not even be late. But I was late for school without any reason. I think it's necessary to say something about being late for school. The thing goes like this: every time after school, I want to go out early, so I choose to be absent from school. Although I know that this behavior is wrong, but I still do, so I think it is necessary, but also should make this a written letter of apology to the teacher, so I dee* reflect on their mistakes.
Sorry, leaders and teachers, I've made a serious, principled problem. I know that leaders and teachers are very angry about my absence from school. I also know that for students, it is the most basic responsibility and the most basic duty to ensure that every class attends classes on time, does not leave school early, and is not absent from class. But I didn't even do the most basic thing. Afterwards, I thought calmly for a long time, and I gradually realized that I was going to pay the price for my impulse.
After much meditation, I decided to express my resolution to the teacher in the following ways:
1, to the teacher mistake, write examination book. Since I have made a mistake, I should face it. I must realize my mistake and avoid making the same mistake later.
2, improve discipline. I should seriously study the school rules and regulations, and consciously abide by. Don't be late, don't leave early, don't play truant. You should ask the teacher for leave.
3. improve your mind. Should pay attention to each course, and should develop good study and life style.
4. Study, seriously overcome the shortcomings of life, careless, careless, study hard, good results to make up for my fault.
Apology man: XXX
Specific date
——英文的道歉信菁选
英文的道歉信15篇
在现在社会，需要使用道歉信的事情愈发增多，相比于口头致歉，写道歉信则更有诚意，态度更为诚恳。你写道歉信时总是没有文字可写？以下是小编收集整理的英文的道歉信，欢迎大家借鉴与参考，希望对大家有所帮助。
亲爱的查理，
请原谅我本周六不能按照我的承诺去机场送你。
我们公司的.一个主要商业伙伴这个周末将在厦门参加一个重要的会议，我的老板最终选择我陪他去那里谈判一项新的交易。我刚刚被告知这个计划，并对这个决定感到高兴—这是一个展示和提高我能力的机会，所以我恐怕不能去机场。
出国留学是实现你梦想的重要一步。
我多么希望在你离开之前能有机会和你分享我的个人感受和建议！我在此送你一份礼物，祝你好运。请见谅。
诚挚地，
李明
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxxxxxx
Dear,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xin
Dearxxx,
I am writing this letter to express my apology that xxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxx
Dear Susan,
I’m very sorry that I was out when you came to see me yesterday evening. I’m afraid I’d gone to the pub with some friends and didn’t get back until 12 o’clock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!
Anyway, I will call on you at 10 o’clock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned I’ll show you some of the places of interest that you may not have seen.
Please let me know if you will be available on Saturday morning.
Best wishes
Chen Cheng
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xxx
亲爱的安妮，
谢谢你邀请我明晚去你家吃饭。不幸的.是，我很遗憾不能和你和你的家人在一起，因为我将在后天忙于一场重要的考试。我非常抱歉错过了这样一个快乐聚会的机会，我希望你们都能玩得开心。之后你和我有可能私下会面吗？如果是，请不要& # 39；不要犹豫给我写信，告诉我你更喜欢的日期。我渴望和你愉快地聊天。
请允许我再次说声抱歉。
问候，
李明
Dear Kate:
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
Tom
Dear Xu elder brother:
Water purifier in Putian serious quality problems, and now think of it is really scared! This really should not, as the regional manager of the factory, quality supervision is not strict, poor production supervision, I have a serious dereliction of duty.
Thinking for a long time, decided to write to you this letter of apology......
Talk about a man of conscience, to act responsibly, officials must have the public mind.
This is what I have always abide by the motto of life.
In order to alleviate the boss's concerns about the quality of the product, as a regional manager, it is necessary to learn to carry.
Because I am right on behalf of the company, I do not resist, so who anti product failures repeatedly, regional manager to become a mechanic, you become the boss of small handyman.
In the numerous day and night red pillars, in order to repair the machine, we leave no stone unturned, all through the night, did not have any complaints, due diligence, there is mutual encouragement and understanding.
Xu brother, do you still remember us until half past eleven in the evening that is to a high voltage switch do you remember when we were in the store on the ground and lying to 3 in the morning to observe whether the booster pump stops working do you remember every fix machine after you will send text messages to celebrate it, you said to me: "if the product quality is good, we should play, what would you wronged the regional manager".
This is what you are, let me deep feelings, even tears wet erimo.
I have to tell you if the product is good, with your social relationship, you can take as long as counting money, summon wind and call for rain, pointing Jiangshan is ", but the reality let all good ideas is broken, all of which you do not blame me, but we became iron iron brother brother, nanshenanfen.
Indeed, after such a special stage, I miss the days we spent together, especially after the maintenance of celebration, this history will be with me in my future occupation career, also let me learn from, understand what responsibility, friendship and cooperation! Brother Xu, also because of you the quality problem and hate me I believe your brother Xu, now in the process of solving the quality problem has been well, if so, I'm relieved.
The past is the prologue.
Xu elder brother, business is a business, keep in touch!
Apology:
20xx..
Dear teacher,
I am sorry for not handing in my homework in time. I know any explanation can not become my excuse. I promise from now on I will finish my work on time and work hard to live up to your expectation! Thank you for your patient teaching!
Yours,
**
Dear Sarah,
I am terribly sorry to tell you that I am unable to attend your birthday part next Thursday evening. That is owing to the fact that my younger brother suddenly fell ill and was taken to a hospital this morning. I have to go there immediately and take care of him. As told by the doctor in charge, it will take around five days for him to recover and I have asked my boss for a leave.
I really regret that I cannot go to celebrate your birthday personally and would miss the perfect chance of enjoying myself with all our old friends. I have chosen a small gift for you and will send it to you tomorrow to show my best wishes. Besides, please give my regards to our friends when you meet them at the party.
Cordially,
Li Ming
Dear Kate:
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer.
However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
Thanking you again for the loan.
Sincerely yours,
Dear Kate:
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. Thanking you again for the loan.
Sincerely
yours,
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards,
Li Ming
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在**论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的'客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
英文道歉信 (菁华15篇)（扩展6）
——英文道歉信菁选
关于英文道歉信14篇
在日常生活中，我们经常会遇到要写道歉信的情况，通过道歉信可以更好地表示陪礼道歉，消除曲解。那么你有了解过道歉信吗？以下是小编为大家整理的关于英文道歉信，供大家参考借鉴，希望可以帮助到有需要的朋友。
Dear David:
I am afraid that you will think me unpardonably negligent in not having answered your letter dated 7, December sooner, but when I have told you the reason, I trust you will be convinced that the neglect was excusable.
When your letter arrived, I was just in Hong Kong. As my family could not forward it to me during my absence, it has been, therefore, lying on my desk until the moment when I took it up.
Now the first thing I have to hasten to do is to write to you these few lines to express my deep regret.
I enjoyed many pleasant sights during my trip. I shall be pleased to give you an account to of them when I see you next.
Dear XX,
Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress.
So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls don't hesitate to contact with us if you have any doubt, thank you.
Best regards.
Dear ,
I would like to express my apologies for I was out when you came to see me yesterday afternoon. The fact is that I had an engagement to ignorant of your visit,. You must have been disappointed by my absence. As this is the first time you come to Beijing, Would you please let me know when you are free and i will meet you at the appointed time.
Yours faithfully,
(Your Name)
Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company .We sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home .For this , we said we were sorry again .And kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .
Best regards! Wang Hao Manager
Dear Mr simth :
Sorry, my nephew put your glass is broken. I've told him not in the next room front play football. Although he didn't listen to, but I will still be warned him.
I will pay for your loss and from his pocket money to buckle, warned him not to make the same mistake again! Finally, I was once again to you express apology for him!
Hope will bring you trouble!
Break your glass`s man
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
Sincerely yours
Tom
亲爱的查理,
请原谅我的不能给你送行机场这个星期六我已经承诺。我们公司的'主要业务合作伙伴将出*一个重要会议在厦门这个周末,和我的老板最后选择我陪他去谈判关于一个新事务。
我刚刚被告知这个计划,我高兴的决定是一个机会展示和提高我的能力,所以我恐怕不能到机场。追求海外留学是一个重要的一步成就你的梦想。
你真诚的
汤姆
亲爱的客人：
您好!首先请允许我对您遇到的预定没有房间的问题给您带来的`不便致以真诚的道歉。由于*来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。
我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。
祝您过得愉快!
XXX酒店
20xx年x月x日
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago.
For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctor's note. I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully,
Li Ming
Dear xxx,
Good day my friend!
First,I should apologize for the inconvenience we caused for you,because of the quality of our e is no any I think you should know what exactly happened.
You have witnessed the superb quality of our goods ,when we made conclusion on the previous recently because the negligence of our supplier ,they use unskilled worker to make
also annoyed me when I was told this matter from our supplier when I made investigation regarding this the only thing we can do is to make up the lost of this time,the
supplier have promised us things like this will never happen again ,or eals we can terminate our cooperative relationship right away.
I woulld like to extend my sincere apologise for the inconvinence we caused for you.
Dear xx,
Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress.
So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and informations to you once available. Pls don't hesitate to contact with us if you have any doubt, thank you.
Sincerely yours,
xxx
Dear Customer,
I would like to apologize for the delay in delivering your order. I have looked into the matter and found that it resulted from a problem in our distribution department.
We have now resolved this problem and your order has been shipped out today by express delivery at no extra cost to you. You should receive them in 2 days.
Please accept our sincere apologies for any inconvenience we have caused you and your customers.
Yours sincerely,
XXX
Dear xxx，
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home this , we said we were sorry again kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday .
Best regards!
Sincerely yours,
xxx
因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉，
这是一种礼貌。道歉信要写得坦率，诚恳。
1、因未能践约赴宴致歉unable to keep ones promise dear miss nancy,
much to my regret i was unable to keep my promise to attend your birthday party
last saturday, owing to the fact that my little son was suddenly taken ill early that
day.
hoping to see you soon.truly yours,
tom
亲爱的南希小姐：
小儿上周六突然生病，因此未能应约赴生日宴，殊觉抱歉，希原谅，再见。
Dear Ms. Iwasaki,
Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.
At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.
Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been d. We understand that you may requested the King Size room but actually we could not satisfy your
Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.
May the year of the Rabbit bring you joy and prosperity.
Yours Sincerely,
Alfred Zhuang
