Dear Ashley,
Please accept my deepest apologies for my mistake in regard to leaking customer information to people from the other department.
It was not my intention to create such an awkward and embarrassing situation for our department.
If there was any good that came out of this unfortunate experience,it is that I have grown and learned alternative approaches to these situations.
Please feel free to let me of your thoughts and concerns over this matter.You can reach me at email.
Sincerely,
Jim
Dear Sir or Madam,
Thank you for letter of 5 May 20xx.
I must apologies for the delay in re*ing to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in re*ing to letters.
I enclose the price list of our company as requested and look forward to hearing from you.
Your sincerely
Dear Mr. Hunnicutt,
I am writing to apologize for the incorrect invoice you received from us. Owing to a breakdown in communications, we did not credit you with a 10% discount, as agreed.
We shall send you the correct invoice as soon as possible and make sure that such a mistake will not occur again. Please accept my apologies for any inconvenience we have caused.
Your sincerely,
Peter Gibson
Accounts Manager
**New words:
——商务的道歉信 (菁华3篇)
****有限公司：
您好，我叫***，是***大学***专业的一名学生。首先要感谢贵公司对我的认可，给了我一个工作的机会，让我签订了人生中的地一份就业协议。但是，实在很抱歉，因为我个人的原因，要与贵公司解除协议。我为我的违约对公司造成的损失表示诚挚的道歉。我深知这样做不仅扰乱了公司的计划，还耽误了您宝贵的时间，我深表歉意。感谢您的宽容和大度，一直包容着我的无理取闹。为此，我写了这封道歉信，希望能得到贵公司和您的谅解。
如您所说，作为一名大学生，我这样做确实是一种不负责任的表现。我深思自己的做法，对于我自身、对学校的信誉都有很不好的影响，会影响我们学校在贵公司心中的形象，甚至影响我的学弟学妹们的就业。所以我希望通过我诚恳的道歉，弥补自己的过错，挽回贵公司对我们学校的看法。
通过这件事，我深刻认识到自己做事太冲动，欠考虑。我学的是****专业，但说实话我对****这个行业真的没有什么兴趣，学*成绩也不好，上课听不懂，后来就干脆旷课不去了，还经常挂科，或许我天生就不是从事****行业的料吧。只是看着身边的同学都在忙着找工作自己也着急，没有认真地思考自己的职业规划。
您对我说过，不要放弃自己的专业。我认真的考虑过，可是我的专业基础实在太差，即使到了工作岗位，也还要花费大量的时间和精力进行基础培训，所以我觉得自己还是不适合这个行业。我的第一志
愿报的是计算机专业，因为分数不够被调剂到了***专业。但我没有放弃对计算机网络的爱好，把大部分的学*时间都用在了学*相关专业知识上，所以我还是希望毕业之后能够从事计算机网络相关的'工作。
千言万语都无法表达我心中的歉意，也无法弥补对您和贵公司造成的损失，只希望我的道歉能得到您些许的谅解，原谅我的冲动，我的无知。您的宽容我会铭记在心，伴随着我的一生。谢谢您！
此致
敬礼
XXX
20xx年3月16日
尊敬的XXX：
首先感谢各位朋友们在中意糖果集团已始到现在二十几年的过程中对中意糖果的一贯支持与厚爱，并伴随着中意糖果走过了多年的风风雨雨，我们借此机会向你们表示由衷的感谢!在20xx年7月29号的中意糖果20xx年战略研讨会上，中意糖果与先行品牌策略机构的联姻和新产品猎浓与醒力的推出，得到了经销商朋友们的深度认同。研讨会后的经销商朋友订货积极勇跃，总订单额达到了1.6亿元。20xx年8月单月销量比去年同期销量增长了289%，20xx年结止到8月份的累计销量比去年同期销量187.6%。
因为销量的增长率较多的原因，对中意糖果集团的生产能力产生了压力，不能及时发货给朋友，8月份公司采取了控货措施。对此中意糖果集团在全国专业的.媒体杂志上对全国的经销商朋友表示真诚的谦意。中意公司董事会就生产量和发货量不匹配的问题在8月初召开了紧急的董事会议。决定及时上马新生产线4条，并与全球500强的德国BOSS机械签定协议对原有生产线进行全方位改造从而提高自动化生产效率，经过一个半月的生产线安装和调试，产能已由以前的日产单品20吨提高为50吨!中意公司在经过上述的生产设备改进后，现已完全可满足经销商朋友的发货需求，并将8月和9月的所欠的货品已及时发出。对此给朋友们造成的不便再次深表歉意，相信各位会和中意糖果集团一起走得更远。
此致
敬礼
XXX
XXXX年XX月XX日
尊敬的秦皇岛易城通科技有限公司，尊敬的广大顾客：
由于我公司法律观念淡薄，在印制秦皇岛旅游年票一卡通宣传资料时，擅自将秦皇岛旅游年票一卡通票版样式中发行商秦皇岛易城通科技有限公司的名称替换为北戴河海生活文化传播有限公司，给广大游客造成了混淆，给秦皇岛易城通科技有限公司造成了伤害，在此郑重向秦皇岛易城通科技有限公司，公司全体人员，并广大游客，致以深深的歉意。对不起，我们对自己的无知给各位造成的影响深感不安，请求各位原谅我们。鉴于已经产生的伤害事实，我们决定采取以下措施，弥补已经造成的损失：
1、发布道歉信，向秦皇岛易城通科技有限公司和广大顾客道歉，使广大游客清晰明白秦皇岛易城通科技有限公司是秦皇岛旅游年票一卡通的唯一发行商，海生活公司只是经销商之一，并非秦皇岛旅游年票一卡通的发行单位。 2、在海生活公司为推广旅游年票而设立的网站的显要位置对致歉信进行链接，时间至少一个月。3、在网站的显要位置展示秦皇岛旅游年票一卡通真实样板（标注有秦皇岛易城通科技有限公司名称）。 4、收回全部还未发出的宣传资料，并焚毁。5、新印制宣传资料必须经秦皇岛易城通科技有限公司认可才可印制。我们再次为自己的无知道歉，并自愿承担因此对秦皇岛易城通科技有限公司造成的损失。
XXX
XXXX年XX月XX日
——商务英文道歉信(5)份
十年后，没人知道将来会发生什么，现在我写的，都是我想好像出来的，我想这些就叫做梦想吧！
十年后的我，已经二十九岁了，也许是个上班族，每天过着朝九晚五的规律生活，日子*淡如白开水，我想，我那时应该会开着甲壳虫，开始我每一天新的一天。上班，下班，回家，吃饭，上网，睡觉。如果那时我有了男朋友，我也会去约会，好像每一对*凡的恋人。
十年后的我，当然也有可能，成了“圣女”每天最烦恼的就是各种各样的.相亲。我在相亲的同时，妈妈在那里嘀咕：这都二十九了，怎么还嫁不出去？
十年后的我，也许已经结婚，更早一些，我也有可能已经有了小孩，左手牵一个，右手牵一个，老公抱一个，这是我理想的婚姻，我最初的设想，二十五岁结婚，刚刚好，不老也不年轻，我的奶奶她们也希望我二十五岁结婚，不知道我的小孩是不是南方的，不知道那时候喜欢我的人还会不会和我联系，他的生活会怎么样？是否还惦记着我？
明天是人生中最多变的不可预料。也许下一刻，我就会离开，永远的离开，只留下冰冷的身体，任由爱我的人在我身体哭泣。纵然我舍不得，也不得不舍得，我也无能为力。毕竟，这里不想要什么就有什么的世界，我不知道十年后的我看不看得到这篇文章，还会不会记得我现在的心情。
Dear Mr. Clinton
Thank you for your letter of 9 May 20XX concerning faulty goods purchased in our store in London.
I am very sorry indeed that you were not satisfied with the pencils that you bought from our store.
Our company in always trying to improve the quality of its merchandise and we are very unhappy when one of our products does not give satisfaction. In fact, this was due to the breakdown of our packing machine.
In the meantime I regret the disappointment you were caused. As a gesture of goodwill, I have pleasure in refunding the cost of the pencils. And enclose a gift voucher that you can use in our London branch.
Thank you for bringing this matter to our attention. I hope any further purchases you many make at our stores will be up to our usual high standards
Yours sincerely
Paul Harvey
Customer Relations.
Dear Mr. Grison
Thank you for your letter of 6 May 2004 concerning the faulty tableware.
I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.
We have been sup***ing you for five years and we will replace the faulty delivery free of charge within three days.
We have been sup***ing you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.
I hope that you can use our company as your supplier in the future.
Your sincerely
xxx
xxxx/xx/xx
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
商务英文道歉信范文 [篇2]
英文道歉信范文一
dear bob,
i'm writing to apologize for having forgotten to return the "the beatles" cd to you when i left canada,i was in such a hurry that i packed everything in my luggage without checking carefully.had i paid more attention then,i wouldn't have made such a stupid mistake.
now something must be done to solve the problem because i understand you cherish the cd enormously.i can either send it to you by express mail or alternatively compensate you at a reasonable price.if you do not mind,i may bring it back to you next time i go to canada.
please let me know which solution you prefer at your earliest convenience.i really hope you will accept my sincere apology.
faithfully yours,
li ming
英文道歉信范文二
dear,
i am terrible sorry for not having attended your class on time. because i had got a headache for several days and it is my first time to live in chongqing and i can not suit for the weather here quickly.
to be honestly, i like learning english very well and i have made my mind to learn it well both on spoken english and on written english. i think you will be my best teacher to help me improving my english level. so i apologize again for my not attend your class. i will make my great effort on english in the future and will not make you disappointment next time!
excuse me for my unintentional fault!
sincerely yours,
xin
商务英文道歉信范文 [篇3]
unable to return borrowed book on time
dear kate:
excuse me for my long delaying in returning to you your “robinson crusoe” which i read through with great interest. i had finished reading the book and was about to return it when my cousin came to see me. never having seen the book, she was so interested in it that i had to retain it longer. however, i hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner.
thanking you again for the loan.
sincerely yours,
tom
dear,
i am terrible sorry for not having attended your class on time. because i had got a headache for several days and it is my first time to live in chongqing and i can not suit for the weather here quickly.
to be honestly, i like learning english very well and i have made my mind to learn it well both on spoken english and on written english. i think you will be my best teacher to help me improving my english level. so i apologize again for my not attend your class. i will make my great effort on english in the future and will not make you disappointment next time!
excuse me for my unintentional fault!
sincerely yours,
xin
——英文商务道歉信（精选5篇）
Dear Ms Jeremy,
Thank you for your letter of 6 October. After sup***ing your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely
Dear Mr. Harrison,
Thank you for your telephone call of 18 May 20xx.
I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.
I apologies again for the delay and I hope the sample will meet with your satisfaction.
Your sincerely
date
Dear Mrs. Hoo.
I feel I owe you a personal apology for my insensitive comment at the meeting yesterday. I know these days since John's funeral have been very difficult for you, and I was clearly out of order in making reference to “merry widows.” I'm sorry you had to suffer from my foolishness.
I hope you will be able to forgive me. I have tremendous respect for you and your abilities, and I hope we can continue to work well together. I'm terribly sorry.
Regards,
Tom
亲爱的胡夫人：
我为我在昨天会议中的不当言辞向您道歉。我知道，自约翰下葬以后，这些日子您一定是非常难过的，而我居然说起“快乐的寡妇”之类的话，我想当时我一定是脑子出了问题。很抱歉，都是因为我的愚蠢给您带来了痛苦。
我希望您能原谅我。我非常尊重您本人以及您的能力，并且希望我们能够继续在一起愉快地工作。我真的非常非常抱歉。
此致
敬礼!
Dear Ms Jeremy,
Thank you for your letter of 6 October. After sup***ing your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely.
英文商务道歉信范文篇二
Dear Sir or Madam,
Thank you for letter of 5 May 20XX.
I must apologies for the delay in re***ing to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in re***ing to letters.
I enclose the price list of our company as requested and look forward to hearing from you.
Your sincerely
英文商务道歉信范文篇三
Dear Mr. Harrison,
Thank you for your telephone call of 18 May 20XX.
I am extremely sorry for the delay in sending the sample shirt to you. It was late because David Murray, our Production Manager, has been sick for three weeks. The sample, is now on its way and you should get the sample within three days.
I apologies again for the delay and I hope the sample will meet with your satisfaction.
Your sincerely
Dear Ms Jeremy,
Thank you for your letter of 6 October. After sup***ing your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely,
XXX
——英文道歉信 (菁华10篇)
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的.成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
1.I am writing this letter to apologize for …/ I am writing to say sorry for …
我写这封信是为了…而向你道歉
2.I would like to give you my apology for…
对于… 我向你道歉
3. please accept my sincere apology for…
关于…请接收我真诚的道歉
4.I am indeed very sorry for what I did/said, but believe I had no intention to..
对于我所做的所说的，我深深地抱歉。但请你相信我，我不是故意要…
5.please forgive me for a stupid choice of words.
请原谅我说话不妥
6.I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情
7.Please accept my apologies for my oversight.
请原谅我的.疏忽
8.Please allow me to say sorry again.
请允许我再次表示歉意。
9. I sincerely hope you can understand my situation / think in my position and accept my apologies.
我真心的希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10. Once again, I am sorry for any inconvenience caused / you have sustained.
对于给你造成的不便我再次表示歉意。、
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction.
I have just been informed of this plan and am happy about the decisionthis is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
亲爱的查理,
请原谅我的不能给你送行机场这个星期六我已经承诺。我们公司的主要业务合作伙伴将出*一个重要会议在厦门这个周末,和我的'老板最后选择我陪他去谈判关于一个新事务。
我刚刚被告知这个计划,我高兴的决定是一个机会展示和提高我的能力,所以我恐怕不能到机场。追求海外留学是一个重要的一步成就你的梦想。
尊敬的刘老师：
您好!
首先我向您说声：对不起，请您接受我诚挚的道歉。
十一假日，本不应该打扰恩师您的休闲时光，或许是因为内心的愧疚和对您的伤害至深的担心，禁不住还是敲开键盘，为我的幼稚和冲动向您致以最诚挚的歉意。请您不要为无知之徒的言行而生气，我会在心中虔诚的祈祷，愿老师永远保持幽默、慈祥而厚重的'微笑。
老师，您对我的希望，我比谁都清楚，那是因为你爱我，那种爱是不能用语言轻易就能表达完全的，它是深沉，执着的，以至让您大动肝火生气于我，这一切都是为了我好，哪有老师不爱学生的呢，可是偏偏是你深爱着的学生让您生气，失望，一想到这心里老有种瑟瑟的感觉，是内疚，是愧疚，是说也说不出的忏悔
昨天晚上是我做的不对 ，我不应在自*课上大声喧哗，打扰同学们学*。您说的对，我辜负了家长和老师您对我的期望，让您失望了;您还说的对，是145班的全体同学救了我，要不是他们，我早该站到12点了。
俗话说，有一有二，没有再三在四。记得补课刚开始时，也是因为同样的错误您对我做出了处理，如果在犯类似错误就不用上自*了。可如今我却再一次逾越了鸿沟，让您失望，我肯求老师让我改过，原谅我。
下了课后，您怕我想不开，有脾气，您不顾劳累了一天的身体，打电话叫我到广播室谈话，通过谈心我知道了您的良苦用心，您是认为我还有希望所以才在同学面前批评教育我。您的目的只有一个，那就是都希望我能有优秀的成绩和良好的品行。
回宿舍后，我独自一人闭门思过，细读了不少关于尊师、处事、是非方面的哲理美文，使我顿觉警醒和释然，心中的不解和思虑堵塞全然畅通，从心底感到无尽的羞愧和自责。现在想来，那件事本来微不足道，解法又何止一二，只要稍加思量，决然不会选择那么糟糕而愚蠢的办法，我为自己没有教养的言行而鄙视自己，我愧对父母的疼爱和教导，更愧对老师您的倾心关爱和鼓励，可现在事情已经发生，我也不再找什么理由为自己开脱，错了就是错了，我愿意接受任何处罚，请老师相信我能承受切。
古人云：为学莫重于尊师，事之犹事父业。回顾两年多的生活，您的每一处关爱仍记忆犹新，失去您的呵护，我才感到孤独和无助，我知道，以我的过错，求得老师的谅解有些过分，但我会从现在做起，从认真完成假期作业做起，以实际行动证实我的悔过，企盼老师给我改过的机会......
最后祝老师国庆节快乐，身体健康，万事如意。
此致
礼敬
您的学生：
Dear Bob,
I am the Chinese student who stayed in your apartment during my vacation in Canada. Now I have returned home in China and the purpose of my writing this letter is to express my sincere apology for the stupid mistake I have made.
Upon arriving home, I found the music CD which belongs to you in my luggage. I am in great worry because I know this your birthday present from your wife. Your CD will be sent immediately through EMS in the very near future. I have been told it will take about a week to reach Canada .
Once again, please accept my sincere apology for any inconveniences I have caused. Thank you for your understanding and please send me a re* at your earliest convenience.
Sincerely yours,
Li Ming
英文道歉信句子：
1.I am writing this letter to apologize for …/ I am writing to say sorry for …
我写这封信是为了…而向你道歉
2.I would like to give you my apology for…
对于…我向你道歉
3. please accept my sincere apology for…
关于…请接收我真诚的道歉
4.I am indeed very sorry for what I did/said, but believe I had no intention to..
对于我所做的所说的，我深深地抱歉。但请你相信我，我不是故意要…
5.please forgive me for a stupid choice of words.
请原谅我说话不妥
6.I feel awfully sorry about it and want you to know what happened.
为此我感到非常内疚，所以想告诉你实情
7.Please accept my apologies for my oversight.
请原谅我的疏忽
8.Please allow me to say sorry again.
请允许我再次表示歉意。
9. I sincerely hope you can understand my situation / think in my position and accept my apologies.
我真心的希望你能理解我的处境/设身处地地为我考虑，并接受我的道歉。
10. Once again, I am sorry for any inconvenience caused / you have sustained.
对于给你造成的不便我再次表示歉意。、
Dear teacher
When I leave the classroom e confused, make these bad things, and again I am sorry. I promise I ise you a replacement shipment. We pensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的'存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
XXX:
Im so sorry ,I was late for school .I think its a bad habit and bad manners. I will go to school a little earlier ,and go to attend class on time.
I ll never be late for school again,please forgive me and believe me.
Thank you!
Dear ______,
I am writing this letter to apologize to you for my failing to .
The reason is that ______ . I am sorry that I cannot finish in time, but is it possible that I make up the loss by ? If so, I will put everything else aside to .
I do hope that you can understand my situation and accept my apology.
Yours sincerely,
xx
XXX
Hello, my name is XXX. I am writing this letter of apology to you to express my deep understanding of the bad behavior of being absent from school and being late, and I will not be late for school.
As early as I stepped into the school, the teacher will have three and five, has repeatedly stressed that the students may not even be late. But I was late for school without any reason. I think it's necessary to say something about being late for school. The thing goes like this: every time after school, I want to go out early, so I choose to be absent from school. Although I know that this behavior is wrong, but I still do, so I think it is necessary, but also should make this a written letter of apology to the teacher, so I dee* reflect on their mistakes.
Sorry, leaders and teachers, I've made a serious, principled problem. I know that leaders and teachers are very angry about my absence from school. I also know that for students, it is the most basic responsibility and the most basic duty to ensure that every class attends classes on time, does not leave school early, and is not absent from class. But I didn't even do the most basic thing. Afterwards, I thought calmly for a long time, and I gradually realized that I was going to pay the price for my impulse.
After much meditation, I decided to express my resolution to the teacher in the following ways:
1, to the teacher mistake, write examination book. Since I have made a mistake, I should face it. I must realize my mistake and avoid making the same mistake later.
2, improve discipline. I should seriously study the school rules and regulations, and consciously abide by. Don't be late, don't leave early, don't play truant. You should ask the teacher for leave.
3. improve your mind. Should pay attention to each course, and should develop good study and life style.
4. Study, seriously overcome the shortcomings of life, careless, careless, study hard, good results to make up for my fault.
Apology man: XXX
Specific date
——英文道歉信 (菁华15篇)
时间已经过去一年了。这一年，我们有过快乐的时光、痛苦的回忆、无知的困惑和感人的时刻。然而，快乐和感动都是你带来的'，痛苦和困惑却因我而起。我承认在我们约会期间对你胡思乱想，对待你的态度不合适，强迫你做自己不喜欢的事。还一次次的让你哭泣，尽管我知道你是一个敏感的女孩儿。我也不够体贴因为总是忽略你内心的感受。
回顾那次事情。随着矛盾日益增加，爬山的事成为你爆发的导火索。你在山腰跟我说的话真正地伤了我的心。然而，这是我应得的。我们分手的原因就是由于我武断的行为和漫不经心的心态，这也导致现在让你我尴尬的现状。即使现在，我们也不能像以前一样互相打招呼。总的来说，一切都是我的错。当我说这句话时，心里感到深深的愧疚感。然而，这是我应受的责备。
我真正想说的是我现在还想你。多少*静的梦乡中，你总会出现，这也是我做过的最幸福的梦。每次遇见你，我都努力装作没看见你，故作镇定，可总禁不住想看你一眼，想知道你最*过得怎么样。虽然我现在上课不多，但每次上课，也都会寻找你的身影。我越来越不能压抑自己的情感。
如果我改变态度了呢？我想知道你是否会给我一个机会来弥补你因我而受伤的心灵。 真诚至上
It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.
Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.
Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.
What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.
But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.
Yours sincerely,
Frank
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在*论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的'生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
dear sir or madam,
i’m e friends and didn’t get back until 12 o’clock. I e e of the places of interest that you may not have seen.
Please let me knoer information to people from the other department.
It e of the victims e ething like that to happen for life should be valued.
I politely ask the attention of the and found terrible things. Hong Kong advices to avoid travels here, China and HK bans Filipinos and that Philippines is the worst place to go.
I can’t blame you for what you have decided but I hope that you could understand. Our country is now in a sea of problems. And I know for sure that we helped you in a way or another. Let peace and understanding reign this time.
I know that this letter will just be trash but I wish that you would understand. On behalf of the Philippine population.. WE ARE SORRY.
As a song puts it…
And I believe that in my life I will see an end to hopelessness, giving-up and suffering. And we all stand together this one time then no one will get left behind. Stand up for life. STAND UP FOR LOVE
Sincerely yours,
Reigno Jose Dilao
Dear prof. wang,
I m writing to ask you to excuse me for not being able to keep our appointment. i do know that this is very impolite and must have caused you much trouble.
I do reckon that at present any explanation is pale and futile. however i do not want you to misunderstand me. on my way to your office, an old lady suddenly fainted due to heart attack on the bus. i stopped a taxi and sent her into a nearby hospital. i stayed there until her son came, which spoiled our appointment.
I am aware that our appointment is of importance. i do hope that you would be kind enough to spare your valuable to meet me.
I am looking forward to hearing from you.
Sincerely yours
亲爱的'王教授，
我写信请求你原谅我的失约。我知道，这是非常不礼貌的，一定会给你造成麻烦。
我认为目前任何解释是徒劳的。但是我不想你误解我的意思。在我去你办公室，一个老太太突然晕倒了，由于车上的心脏病。我拦了一辆出租车，送她到附*的医院。我呆在那里，直到她儿子来，把我们的约会。
我知道我们的约会是很重要的。我真的希望你能抽出你宝贵的迎接我。
我期待着你的来信。
你真诚的。
Dear Mr. Sation
With reference to your letter dated 3rd May 20xx, I am writing to apologies for the mistake we made.
The mistake was made because our com*r broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
Today I've come back to Hong Kong to stand before you,and account for myself,I've never escaped away from my responsibility. During the past few weeks,I've been with my mother,and my family,and love ones,to show support and care,and at the same time have their support and care for me.
I admit most of the photos being circulated on the Internet were taken by me,but these photos were very private,and have not been shown to people,and were never intended to be shown to anyone. Their photos were stolen from me illegally,and distributed without my consent.There is no doubt whoever obtained these photos had been uploading them on the Internet with maliciousand deliberate intent.
This matter has intercalated to the extend that the society as a whole has been effected by this,and in this regard,I am dee* sad in it.
I would like now to apologise to all the people for all the suffering that has been caused and the problems that have arisen from this.
I would like to apologies to all the ladies and to all their families,for any harm or hurt that they've been feeling,I'm sorry.I would like to also apologies to my mother and my father,for the pain and suffering that I cost them during these past few weeks.Most importantly,I would like to say sorry to all the people in Hong Kong,I give my apology sincerely to you all,and reservedly it be,and with my heart.I know young people in Hong Kong look up to many figures in our society,and in this regard,I had failed,I had failed as a role model.However,I wish this matter would teach everyone a lesson,to all the young people in our community,let this be a lesson for you all,this is not an example to be set for you. During my time away,I've made an important decision,I will wholeheartedly fulfill all commitments that I have to date,but after that,I've decided to step away from the Hong Kong entertainment industry,I've decided to do this to give myself an opportunity to heal myself and to search my soul.I will delicate my time to charity and community work within the next few months,I will be away from Hong Kong entertainment indefinitely,there is no time refrain.
I've be assisting to the police since the first day that the photos were published,and I will continue to assist them,after this press conf.,our obligations to help their investgation,and hope that this case can end soon,as everyone I think has the same wish.
I would like to use this opportunity to thank the police for their hard work on this case.Thank you.I believe everyone's priority now,my priority now,is to stop suffering the pain,for not letting this, we do not want to let this situation to be more out of control,we need to protect all the innocents and all the young for * like this.In this regard,I've been instructing my lawyers to do everything possible within the law to protect all the innocent victims in this case.
I believe that the press today that been issued as we speak are what my lawyers had advised me to do.
Lastly,I would like to thank everyone for coming here today,and listening to what I have to say.I would like to also apologies once again to all the ladies and their families,my family,and to everyone in Hong Kong,and everyone in our society.I'm dee* in sad by this,and I apologies to everyone that had to go through this.I would like to also thank you for giving me this opportunity to say what I wanna to say all along in my heart.I hope after today,I can have your forgiveness.With regard to this case,with everything,everything that had happened,I'm dee* sorry.
I hope you all would accept my apology,and give me a chance.Thank you.
翻译：
今天我回到香港站在你们面前,对于我所做行为作解释,我从来没有逃避我的责任,整个事件非常的难过,我很抱歉,大家必须不得不经历这一切,我也想谢谢你们给我这个机会,来吐尽心中藏着的话.
我希望今天之后,能够得到你们的宽恕,在这个事件以及这个事件所引发的一切,我真的非常的道歉.我希望你们所有人都接受我的道歉.
在过去的几周,我和我的母亲,和我的家人,亲属在一起,他们给我真诚的帮助,他们一直都支持和帮助我.我承认大部分照片都是我拍摄的,但是这些照片是非常隐私的,我从来没有想把这些照片向人展示,这些照片是非法的,是从我这里偷窃的.同时,也没有我的同意就流传出去,毫无疑问,那些获取这些照片的人在网上是一种恶意的传播,这个事件已经恶化到使整个受到印象,从这方面来讲我非常的遗憾.
我现在想道歉,向所有的人为他们所受到的伤害而道歉,我同时向所有的相关的女士和他们的亲属,为他们受到的任何的伤害进行道歉,我很抱歉,同时我也想向我的父母道歉,因为我为他们带来了伤痛.最重要的是,我想向所有香港人民道歉,我向你们诚恳的道歉,毫无保留,衷心的向你们道歉.
我知道香港很多年轻人都崇拜这个社会的偶像,在这方面我没有成为一个榜样,但是,我希望这个事件能够教育每一个人,尤其是我们社会的年轻人,我想我所做的并不是你们学*的榜样,在我离开的这段时间,我做出了很重要的决定,我将全心的履行我所有的承诺,在这个之后,我将完全的退出香港的娱乐圈,我做出这样的决定是想给自己一个教训,来治愈自己的伤口和自己的灵魂,我将用一些时间来做慈善工作.
我一直在帮助**从照片流传出来之后就一直在协助他在记者会之后,我有责任来帮助他们进行调查,我也希望这个案件能够很快的结束,我想每一个人都这样希望能够尽快的结束,我想利用这个机会来谢谢**,谢谢他们在这个案件中的辛勤劳动,谢谢!
我相信,每个人的'当务之急,也包括我个人是来停止所有的伤痛,不让这个事件,我们应该保护所有的无辜人和年轻人不受这个事件的伤害,从这方面来讲,我要求我的律师在法律允许的范围内,来尽最大的可能帮助这个事件的受害者,我相信,我开记者会的时候,我的律师建议我发放新闻稿.
最后,我想谢谢今天各位在现场来听我的解释,我也想再次的道歉,向所有受事件影响的女士,还有他们的亲属,还包括我的家属,以及所有香港,还有整个社会的人进行道歉.
Dear Frank:
I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week. I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found. I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you.
But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.
Yours truly,
Dear Anne,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow.
I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward?
If so, please don't hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Regards, Li Ming
译文
亲爱的安：
感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。
错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。
对了，在我考试后我们可以见一面么?如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。
请允许我再一次致歉。
您真诚的.，李明
Dear mom and dad:
In the last night, I and you had a quarrel. Now I know yourself wrong, in this specially apologize to you. I know that I sometimes is very capricious, but I'll certainly be correct. Look at my future performance. I'll work harder you back .
时间已经过去一年了。这一年，我们有过快乐的时光、痛苦的回忆、无知的困惑和感人的时刻。然而，快乐和感动都是你带来的，痛苦和困惑却因我而起。我承认在我们约会期间对你胡思乱想，对待你的态度不合适，强迫你做自己不喜欢的事。还一次次的让你哭泣，尽管我知道你是一个敏感的女孩儿。我也不够体贴因为总是忽略你内心的感受。
回顾那次事情。随着矛盾日益增加，爬山的事成为你爆发的导火索。你在山腰跟我说的话真正地伤了我的心。然而，这是我应得的。我们分手的原因就是由于我武断的'行为和漫不经心的心态，这也导致现在让你我尴尬的现状。即使现在，我们也不能像以前一样互相打招呼。总的来说，一切都是我的错。当我说这句话时，心里感到深深的愧疚感。然而，这是我应受的责备。
我真正想说的是我现在还想你。多少*静的梦乡中，你总会出现，这也是我做过的最幸福的梦。每次遇见你，我都努力装作没看见你，故作镇定，可总禁不住想看你一眼，想知道你最*过得怎么样。虽然我现在上课不多，但每次上课，也都会寻找你的身影。我越来越不能压抑自己的情感。
如果我改变态度了呢？我想知道你是否会给我一个机会来弥补你因我而受伤的心灵。 真诚至上
It has already been one year. This year, we have been through happiness, pain, confusion and impressive. Yet, most of the happiness and impressive was brought by you, pain and confusion was brought by me. I confess that I had mixed thoughts during our date time. My attitude toward you was not proper. I made you do things that you don’t like. Even I knew that you are a sensitive girl, I still made you cry more than once. I was not a considerate boy for I disregarded your deep feelings.
Look back on that so called big problem. As the conflicts developed, the mountain climbing was the point that you broke out. What you said in the middle of the mountain truly hurt my feeling. Nevertheless, I deserved this. The reason that we broke up was due to my arbitrary behavior and casual attitude, which led us to this situation that make us awkward. Even now, we couldn’t greet each other as we did before.
Generally, it was all my fault. When I said this, I felt great guilty from the bottom of my broken heart. However, I was be to blamed for this.
What I really want to tell you is that I still miss you right now. I dreamed about you in my peaceful dream that is the happiest dream ever I thought. I tried to pretend to ignore you and be calm When I met you. But I couldn’t help glancing you for I want to know how you are going. Though I barely went to classroom, when I did, I would find where you sit. I can’t constrain my emotion.
But what if I changed my attitude ? I just wondered if you could give me another chance to make up your broken heart that once was broken by me.
Yours sincerely,
Frank
道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。
道歉信通常包括三部分内容：1、表示歉意，道歉的'原由;2、出现差错的原因，提出弥补措施;3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。
写作"三步曲"：
表示歉意→说明具体原因、提出补救办法→再次致歉，希望得到理解。注意：
理由要尽量合理，违反生活常识将导致扣分;尽量提供一个合适的补救办法，使行文更加顺畅。
范文解析：
Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.
Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.
Dear Mr. Smith,
I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it and want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.
I sincerely ho
pe you can understand my situation and accept my apology. I would appreciate your allowing me to take a make-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.
Sincerely yours,
Wang Hua
To: xxx
Subject: Basketball Practice
Hi George,
I’m really, really sorry but I just can’t make it for basketball practice this evening. We’ve got a biology test tomorrow and I haven’t yet started studying for it. I can’t afford to fail the test, because I already failed the last one.
I promise to make up for it by the next practice session.
Ron
Distinguished guests:
Welcome to our hotel, the hotel expressed very thanks. As the hotel has recently opened, there are inadequacies in the service and decoration, hope you give more understanding, and this inconvenience to you, I would like to express my sincere apologies.
Your advice to us:
We know the customer-oriented brand concept, it is also your comments, let us see the service quality defects, once again thank you for your comments, we will improve and strengthen the corresponding business processes in the future of management training.
We look forward to seeing you again.
Dear Prof. Patent,
I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago.
For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctors note. I would be very much obliged if you could grant me another week for the task, as my health is turning better.
Hope you can understand my situation and accept my apology.
Yours faithfully, Li Ming
Dear Bob,
How are you getting on with your life recently? The purpose of my letter, to be honest, is to make an apology to you for forgetting to return a music CD ---The Beatles --- which I bought from you last week.
On the day when I returned China, I packed my bags in such a hurry that I didn’t check my luggage carefully. Therefore, I unintentionally took this music CD with me. If I had paid more attention then, I wouldn’t have made such a stupid mistake. To compensate for your loss, I’d like to send the CD to you by express as soon as possible. Besides, I’d like to invite you to a dinner next time at your convenience. If there are any other solutions you like, please don’t hesitate to tell me.
Hope you can accept my apologies and understand my situation. I am looking forward to a prompt re* from you.
Sincerely yours,
Li Ming
——英文道歉信(15篇)
英文道歉信(15篇)
在学*、工作生活中，我们使用上道歉信的情况逐渐增多，通过道歉信可以更好地表示陪礼道歉，消除曲解。相信很多朋友都对写道歉信感到非常苦恼吧，以下是小编收集整理的英文道歉信，仅供参考，大家一起来看看吧。
Dear xx,
I am writing this letter to express my apology that xx.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xxx
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxxxxxx
Dear xxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
XXX
Dear my husband,
While you're reading this letter, maybe I'm doing my math or English homework--- if not, chemistry.
I'm very sorry for what I had done if I really hurt your feelings. I sincerely beg for your forgiveness.
I remember when I met you for the first time, I lost my heart to you. I knew that you are the right person that I would get married to. And I could tell that you knew it too when you looked at me--- It was like the wind in the spring flowing across my face. It felt so good.
I remember when we got married, I drew our marriage certificate. Although the certificate was simple and, maybe a little ugly, it contains all my love for you and it weighs one thousand pounds. I'll remember it all my life.
I remember when I put my arms around your waist for the first time, it was all as if we were the only human-beings in the world, no one else--- just no one else.
I remember that we shared our sweets, we sat together to discuss how to solve a math problem, we talked and laughed. We loved each other so much.
I remember. There are so many things for us to remember and value, my dear. You are the best ong that I've decided to devote all my love and life to. The doves flying in the sky, the fish playing in the water, the leaves singing on the top of yhe oak can all help prove my strong love for you! Winter having gone so far, I still miss the snow which was like our beautiful love. Oh. I can never forget the days we have spent together. And there is also the most wonderful future for us to look forward to.
So, please, my dear. I don't know why you have suggested that we get divorced, but I know that I must have done something really wrong and that I must apologize. I'm so sorry. Please forgive me, and give me another chance!!!
Yours,
Olivia
亲爱的玛丽，
我很抱歉没有尽快回复你7月6日的来信。当你的'信到达时，我在北京。因为我的秘书不能。不要把它转发给我，它一直放在我的桌子上，直到我回来。
谢谢你的所有消息。很高兴得知贵公司同意签署合同，继续与我们合作。在不久的将来，我们一定会取得更大的成功。
期待着赶上，并再次为延误道歉。
真诚地
汤姆
DearXXXXX,
I am writing this letter to eXXpress my apology that XXXXXXXXXXXXXX.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be reallyappreciated if you can accept my apologies and understand my situation.
Yours Sincerely
亲爱的安妮，
谢谢你邀请我明晚去你家吃饭。不幸的是，我很遗憾不能和你和你的家人在一起，因为我将在后天忙于一场重要的考试。我非常抱歉错过了这样一个快乐聚会的机会，我希望你们都能玩得开心。之后你和我有可能私下会面吗？如果是，请不要& # 39；不要犹豫给我写信，告诉我你更喜欢的日期。我渴望和你愉快地聊天。
请允许我再次说声抱歉。
问候，
李明
DearXXX,
I am writing this letter to eXXpress my apology that XXXX.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be reallyappreciated if you can accept my apologies and understand my situation.
Yours Sincerely
Dear,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xin
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
亲爱的xxxxx，(对方姓名)
我写这封信以表达我的道歉 xxxxxxxxxxxxxx(道歉原因)。
对此我深感抱歉。
我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。
谨启
xxxxxxxxx(自己姓名)
Dear John,
I am eagerly looking forward to your visit to our city. After all these years of writing to each other, I can not wait to see you. However, I regret to inform you that I will not be able to meet you at the airport on time.
The reason is that your flight will arrive early in the morning, and the earliest I can reach the airport will be about an hour after you land. Will you please wait for me in the arrival lounge? You can have breakfast while you wait.
By the way, as we have never met I must tell you home to identify me: I am of 165cm tall and have a long hair. In addition, I will wear a white skirt and carry a China Daily at hand.
Hope we can meet soon.
Sincerely yours,
Alice
Dearxxx,
I am writing this letter to express my apology that xxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely
xxxxx
Dear xx,
Im so sorry, I was late for school. I think its a bad habit and bad manners. I will go to school a little earlier, and go to attend class on time.
I' ll never be late for school again, please forgive me and believe me. Thank you!
Yours,
xx
Dear xxxxx,
I am writing this letter to express my apology that xxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.
Yours Sincerely,
xxxxxx
—— 英文道歉信
英文道歉信
在现在社会，需要使用道歉信的场合越来越多，道歉信在写作上具有一定的格式要求。那要怎么写好道歉信呢？以下是小编整理的 英文道歉信 ，仅供参考，大家一起来看看吧。
亲爱的张xx:
我很抱歉地告诉你，我昨天晚上不能参加你的生日聚会。那是因为我的老朋友没有告诉我确切的时间就来我家了。我不得不在整个晚上用我的热情招待那些朋友，我将在接下来的两天里继续招待他们。
我真后悔没有亲自去庆祝你的生日，错过了一个和我们友好的同事一起享受生活的好机会。我昨天给你准备了一份漂亮的礼物，今天下午将送给你，以示我最好的生日祝福。另外，我相信你会理解我的。
最美好的祝愿，
此致
敬礼!
你真诚的汤姆
日期：
XXX:
Im so sorry ,I was late for school .I think its a bad habit and bad manners. I will go to school a little earlier ,and go to attend class on time.
I ll never be late for school again,please forgive me and believe me.
Thank you!
XX
date
译文：
XXX：
对不起，我迟到了。我认为这是一个坏*惯，坏*惯。我会早点去学校，然后去上课的时间。我不会再迟到了，请原谅我，相信我。谢谢你!
XX
年 月 日
DearXXX,
I am writing this letter to eXXpress my apology that XXXX.
I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be reallyappreciated if you can accept my apologies and understand my situation.
Yours Sincerely
Dear,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
Sincerely yours,
xin
敬爱的张老师
你好
对不起；我很抱歉；我很遗憾我知道我很对不起你，你对我太好了。而我...
对不起；我很抱歉；我很遗憾我已经忘了，当我们变得如此僵硬的时候，也许，是我打断了我们关系的那句话。当时每天心里都很乱。我其实知道我错了，我想找你道歉。但是我害怕...我害怕你的眼睛。我知道我让你失望了。所以，我选择错了。我知道我要走了。听了你说的，想了很多。内心很愧疚。惭愧。充满了犯罪感。我对这么多对我好的人感到非常失望。
你说我总是去后悔一个，而不是改变自己的缺点。这次真的很清醒。我学得很好。我不会再学了，也不会和那些人接触。“要了MS淤泥但不要染”我能行！我现在学*成绩提高了不少。
你总是说我想摆脱烦恼，我好好谈了一谈，然后认为不要把它当成是对的，自己疏忽了，在犯错的时候总是想“不做人吗？”现在觉得错误是自己的，不找任何外在原因，相信自己会更好，时刻注意自己的言行。
学校是一个小社会，如果是在社区，和老板对着干，后果会很严重。这是你*时教我们的。谢谢你，张先生。你教会了我做人。真心感谢。张先生，希望你能原谅我，也希望你能像以前一样教我。
请见谅。这次真的好了。原谅我，请说，别不理我。
真诚地
你的`学生:白宇
6月20日20xx
Dear xx,
Im so sorry, I was late for school. I think its a bad habit and bad manners. I will go to school a little earlier, and go to attend class on time.
I' ll never be late for school again, please forgive me and believe me. Thank you!
Yours Sincerely，
Alison
亲爱的XXX:
作为家用电器维修公司，我们很抱歉不能为您提供及时周到的服务。我们非常希望你能理解我们，因为我们的一些维修人员去培训了，他们中的一些人去了另一个地方寻求服务。现在，我们真的没有维修人员被送到你家。为此，我们再次表示歉意。请放心，下周一我们会派维修人员去你家维修。
问候！
王浩经理
亲爱的查理，
请原谅我本周六不能按照我的承诺去机场送你。
我们公司的一个主要商业伙伴这个周末将在厦门参加一个重要的会议，我的老板最终选择我陪他去那里谈判一项新的交易。我刚刚被告知这个计划，并对这个决定感到高兴—这是一个展示和提高我能力的机会，所以我恐怕不能去机场。
出国留学是实现你梦想的重要一步。
我多么希望在你离开之前能有机会和你分享我的个人感受和建议！我在此送你一份礼物，祝你好运。请见谅。
诚挚地，
李明
Dear xx,
Im so sorry, I was late for school. I think its a bad habit and bad manners. I will go to school a little earlier, and go to attend class on time.
I' ll never be late for school again, please forgive me and believe me. Thank you!
Yours,
xx
Dearxxxxx,
I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.
Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxx
亲爱的xxxxx，(对方姓名)
我写这封信以表达我的道歉 xxxxxxxxxxxxxx(道歉原因)。
对此我深感抱歉。
我再次对给您造成的任何不便深感歉意，希望您能理解我的处境并接受我的道歉。
谨启
xxxxxxxxx(自己姓名)
Dear Ms Jeremy,
Thank you for your letter of 6 October. After sup***ing your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.
After careful investigation, we found that the cause of the problem was a faulty packing machine. It has now been repaired. I can promise you that this type of problem will not happen again.
According to the sales contract between us, we will, of course, replace your faulty delivery free of charge.
I would like to offer our apologies once again and thank you being an excellent customer.
Yours sincerely.
亲爱的玛丽，
我很抱歉没有尽快回复你7月6日的来信。当你的信到达时，我在北京。因为我的秘书不能。不要把它转发给我，它一直放在我的桌子上，直到我回来。
谢谢你的所有消息。很高兴得知贵公司同意签署合同，继续与我们合作。在不久的将来，我们一定会取得更大的成功。
期待着赶上，并再次为延误道歉。
真诚地
汤姆
亲爱的安妮，
谢谢你邀请我明晚去你家吃饭。不幸的是，我很遗憾不能和你和你的家人在一起，因为我将在后天忙于一场重要的考试。我非常抱歉错过了这样一个快乐聚会的机会，我希望你们都能玩得开心。之后你和我有可能私下会面吗？如果是，请不要& # 39；不要犹豫给我写信，告诉我你更喜欢的日期。我渴望和你愉快地聊天。
请允许我再次说声抱歉。
问候，
李明
Mr.wang,
I hope that your travel plans will bring you back to Shanghai in the near future, so that we may have the opportunity of taking care of you again and to show you that these regrettable events were not a true
example of our usual high services and hospitality. In the meantime if I, or any of my team, can be of any further assistance to you please do not hesitate to contact me at your earliest possible convenience.
Yours sincerely,
Yours truly，
Tom
游客朋友们：
首先我们真心感谢桅子花开、海星以及马来吸呀等几位网友给我们所提的意见，今年在**论坛上有两封公开批评我们的帖子，说实在的，刚刚看到的时候，心里确实是堵得慌的，不高兴的，总觉得目前国内旅游市场大环境就是这个样子，大社不强，小社散差，从业人员服务意识、技能普遍不强等等，刚开始，我们确实给自己找了一些自我安慰的借口。
现在再认真思考这个问题，我们觉得，做为从业人员有责任、有义务，也必须为游客提供更为轻松、快乐的旅游时光。坦诚的说，今年7、8两个暑期月份下来，在我们质检回访过程中，所发现存在质量问题的，游客投诉到公司的也绝不仅此两例。
我们总结分析下来，存在质量问题的主要是散客出游群体，暑期质量问题一般容易出现在车辆空调不好，某些导游态度存在问题，以及住房条件较差等方面。目前旅行社的存在方式大体上分为三类，一类是组团旅行社，我们**就是这样类型的旅行社，面向终端客户收取客源;一类是地接旅行社，主要接待外地游客来本地旅游;第三类是同行批发旅行社，如扬州苏之旅旅行社，仪征旅行社同行受制于客源量问题，收到游客报名后，无法独立发团，只能交给这样的批发旅行社统一发团。这种现状就导至了组团旅行社对散客质量的掌控从很大程度上受制于同行批发旅行社，从某种程度上来说，仪征散客出游，选择哪家旅行社报名的差别是不大的，唯一的区别所在是旅行社经营者的思路，以及遇质量投诉后，规模大一些的旅行社对批发旅行社的牵制能力会更强一些，仅此两点而已。
关乎旅游质量还有一个很重要的点，就是导游，景点美不美，全靠导游一张嘴。好的导游除了在讲解上会更为精彩外，对于游客心理的把握能力通常也会很强，会有较强的协调沟通能力，而目前导游的生存状态基本上都是以兼职为主，这种生存状态，也从很大程度上导致了其责任心的下降，因其兼职故而也缺少有效的服务技能培训。旅行社不是不想有自己的全职导游，而是因为旅游业的季节性特别强，旺季再多导游也不够用，进入12月份以后的3个月淡季对于小旅行社而言，可能1个导游都嫌多，这个微利行业人力成本应该是最大的成本了，所以这种季节性的特点也导致旅行社不敢、不能用过多的全职导游。我们公司目前全职导游有16名，在扬州地区算得上是规模庞大的一支导游队伍了，但也只能应对*常季节的客流量，遇上旺季，也只能望洋兴叹，比如贴子中所提到的西安团队，就是一个主要由兼职导游带队的团队。
从我们自身的角度来讲，我们必须认真反思这个行业，认真反思自已，如果不能真正将客户赢这个第一戒写到我们每个员工心里去，**旅行社终将被市场淘汰。从上周起，我们已经开始在竭尽全力探讨游客旅游体验的问题，我们希望尽快将我们的服务意识、服务技能，迅速从对人的服务，提升至对客户的服务。我们将尽已所能去改造现有的工作流程，我们相信，从我们做起，终将能够逐步改变旅游业的现状，终将实现给游客创造轻松快乐时光这个最终目标。当然，接下来可能还会有质量问题出现，还会有游客投诉，但我们会以最好的状态，迅速处理这类的质量问题，给游客一个尽可能满意的答复。
商务英文道歉信 (菁华3篇)（扩展8）
——投诉的英文道歉信 (菁华3篇)
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision-this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
Sincerely yours,
Dear Charlie,
Kindly excuse me for my not being able to see you off at the airport this Saturday as I have promised. A major business partner of our company will be attending an important conference in Xiamen this weekend, and my boss finally chooses me to accompany him there to negotiate about a new transaction. I have just been informed of this plan and am happy about the decision-this is an opportunity to both display and enhance my abilities, so I am afraid I cannot be present at the airport. Pursuing study overseas is an essential step in the accomplishment of your dream.
Sincerely yours,
Dear Kate:
Excuse me for my long delaying in returning to you your Robinson Crusoe which I read through with great interest. I had finished reading the book and was about to return it when my cousin came to see me. Never having seen the book, She was so interested in it that I had to retain it longer. However, I hope that in view of the additional delight thus afforded by your book, you will overlook my negligence in not returning it sooner. Thanking you again for the loan.
Sincerely yours,
